Role
UX/Interaction Design Intern
Client
CBRE
Project type
Redesign
Conceptual
3D Design
In the CBRE project at, I've played a role in redesigning their services app used by their employees. I focused on enhancing the EAL Access Card flow for smoother building access through an external app. For the 2.0 app version, we're upgrading the Building Map pages using Spline to create a dynamic 3D floor plan. Additionally, I collaborated on the app's loyalty program, applying psychological concepts like reciprocity, commitment, social proof, and scarcity. In all, my work aimed to elevate user experience and engagement with thoughtful design.
From unclear blueprints to 3D floor plans
At the moment, an unclear blueprint of the floor layout is being utilized, causing confusion for users. In order to enhance the visual experience, we're implementing Spline to generate a 3D representation of the floor plan.
I created a way for people to connect effortlessly with others who have similar interests. Through a matching system, genuine relationships can form based on shared hobbies, like sports, art, or other unique interests.
From seatless to seamless
I designed a streamlined reservation process for desk bookings. Users can now secure their preferred workspace with ease. With just a few clicks, they can select the date, time, and location, ensuring a seamless experience. This intuitive flow aims to enhance convenience and efficiency.
From suggestion to improved design
I suggested four ways to improve the error label for input fields, with a focus on clarity and user guidance. One of my suggestions was chosen, leading to collaboration with visual designers to refine and implement the selected improvement.
Iterating for better maps
I focused on refining the map screens to enhance user experience. So I introduced a prominent button for quickly locating the desired floor, making navigation smoother. Additionally, I iterated on the list view. We considered a zoom option but decided against it, as users naturally preferred pinching to zoom.
From abandonment to completion
Working in collaboration with our development team, I revamped our cart management system. For logged-in users, I designed a two-week cart retention feature, following the developers' timeframes. It enables users to keep items in their cart for purchase. Guests, on the other hand, benefit from session-based cart saving, active for 30 minutes. A simple "View" click takes users to their cart, simplifying the checkout process.
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